At Andis Shop, we take pride in providing professional-grade grooming equipment to salon owners and professional groomers worldwide. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • The item must be unused, in its original packaging, and in resalable condition
  • You must initiate the return within 15 days of receiving your order
  • The original proof of purchase must be provided

Please note: For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Opened grooming cosmetics (shampoos, conditioners, color enhancers)
  • Used blades or blade combs
  • Opened ear care products
  • Clearance items (marked as final sale)

Returns & Exchanges Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return/exchange
  • The reason for return/exchange
  • Whether you prefer a refund or exchange

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Andis Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: – [Product Name] (Quantity: X) – [Product Name] (Quantity: X) Reason for return/exchange: [Please specify] I would prefer: ☐ Refund to original payment method ☐ Exchange for [Product Name] (if exchanging, please specify preferred item) Please let me know the next steps. I’ve reviewed the return policy and confirm the items are unused and in original packaging. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging and include all accessories. Affix the RMA number clearly on the outside of the package. Ship to:

Andis Shop Returns
2571 Pallet Street
New York, NY 10004
USA

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days after arrival):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days (depending on your bank)
  • PayPal refunds typically appear within 3-5 business days
  • Original shipping fees are non-refundable

Exchanges

For exchanges:

  • We will ship your replacement item once the original item is received and inspected
  • If the exchange item is of higher value, you’ll be charged the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Standard shipping rates apply for exchange shipments unless the exchange is due to our error

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may request return of the damaged item

International Returns

For our international customers (excluding parts of Asia and remote areas):

  • All customs duties and taxes for returns are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional charges
  • International refunds may take 2-3 weeks to process fully

Professional Groomer Assurance

We understand that as a professional groomer or salon owner, your equipment is essential to your business. Our returns team prioritizes professional accounts to ensure minimal disruption to your operations. For bulk order returns, please contact our business customer service line at +1 (212) 555-7878 for expedited handling.

For any questions about our returns policy, don’t hesitate to contact our customer service team Monday-Friday, 9AM-5PM EST.