At Andis Shop, we’re committed to providing professional groomers and salon owners worldwide with premium grooming equipment and supplies. We understand that reliable shipping and flexible return options are essential for your business operations. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping – $12.95
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after shipment

Free Shipping (Orders over $50)
Carrier: EMS
Delivery Time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to parts of Asia and some remote areas.

International Shipping

For international orders (excluding parts of Asia and remote areas):

  • Customers are responsible for any customs duties, taxes, or import fees
  • Please allow additional time for customs clearance
  • Track your package using the provided tracking number

Returns & Exchanges Policy

We stand behind our professional-grade grooming products and want you to be completely satisfied. If you need to return or exchange an item, please follow these guidelines:

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused, in original packaging, and in resalable condition
  • Return must be initiated within 15 days of receiving your order
  • Original proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Opened grooming cosmetics (shampoos, conditioners, color enhancers)
  • Used blades or blade combs
  • Opened ear care products
  • Clearance items (marked as final sale)

This includes products from these categories: All Grooming Cosmetics, All Shampoos, All Shampoos/Conditioners, Color Enhancing, Conditioners, Conditioning Shampoo, Blade Cleaners, Blades & Blade Combs, Ear Care, and Clearance items.

Returns Process

Step 1: Initiate Your Return/Exchange
Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return/Exchange Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Andis Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) for return/exchange:
– [Product Name] (Quantity: X)
– [Product Name] (Quantity: X)

Reason for return/exchange: [Please specify]

I would prefer:
☐ Refund to original payment method
☐ Exchange for [Product Name] (if exchanging, please specify preferred item)

Please let me know the next steps. I’ve reviewed the return policy and confirm the items are unused and in original packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Do not send items back without this authorization.

Step 3: Package and Ship Your Return
Securely package the item(s) in their original packaging with all accessories. Clearly mark the RMA number on the outside of the package and ship to:

Andis Shop Returns
2571 Pallet Street
New York, NY 10004
USA

Note: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days after arrival):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days (depending on your bank)
  • PayPal refunds typically appear within 3-5 business days
  • Original shipping fees are non-refundable

Exchanges

For exchanges:

  • We’ll ship your replacement once the original item is received and inspected
  • If the exchange item is of higher value, you’ll be charged the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Standard shipping rates apply for exchange shipments unless the exchange is due to our error

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost
  • In some cases, we may request return of the damaged item

International Returns

For our international customers:

  • All customs duties and taxes for returns are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid additional charges
  • International refunds may take 2-3 weeks to process fully

Professional Groomer Priority

We understand that salon owners and professional groomers rely on our equipment for their business. Our returns team prioritizes professional accounts to minimize disruption to your operations.

For bulk order returns, please contact our business customer service line at +1 (212) 555-7878 for expedited handling.

For any questions about our shipping or returns policy, contact our customer service team Monday-Friday, 9AM-5PM EST.